Train your machine with triggers and possible answers to your customers, also you can create sequence to provide logical conversations.
Your knowledge is yours, all flows can be designed to provide personality to your bot.
Is possible create tons of layers of flows to concatenate conversations and provide a natural conversation, also you can integrate it with third party services.
People talk naturally, even to companies. AgentBot’s natural language understanding engine allows it to interpret conversational language and it learns from every interaction. AgentBot is an Artificial Intelligence solution that integrates human empathy and human-like dialogues in customer service communication.
Create omnichannel experiences Anytime, anywhere. What channels do your customers prefer? Provide the same experience across any text or voice channel. AgentBot’s middleware interacts with each application and adapts the answers to build coherent, evolving conversations.
Manage your knowledge simply. Easy for you, easier for them. Learn from your customers, train your virtual assistant without any linguistic or technical skills, and solve their requests in real time.
Make better decisions. Improve your customer service. Monitor your performance through the wide range of quantitative and qualitative real time analytics and discover useful insights to help deliver better experiences.
Empower your agents. Artificial intelligence for better answers. Live uses artificial intelligence to learn from previous interactions and evolve with use. Live offers suggestions to your agents so they can deliver better and faster answers to your customers.
Mix the best of both worlds. Bot-Human-Bot. Live’s middleware controls the flow and drifts the conversation transparently to a human agent when needed, without changing the interaction window. Return the conversation back to Bot at any time, maintaining a unique omnichannel user experience.
Be there for your customers. Wherever they are, whatever they need. Talk to your customers on their favorite platforms, providing consistent omnichannel experiences. Have real time or asynchronous conversations; Live adapts the messages to the rules of each channel and the type of support.